Privacy Policy

Runner Probs is an activewear brand operated by Victory Sportswear ("we", "us", "our"). This Privacy Policy explains what personal information we collect when you visit runnerprobs.com, place an order, or contact us — and what we do with it. All Runner Probs product is decorated in and fulfilled from Las Vegas, Nevada, USA.

By using the site you agree to the practices described here. If you do not agree, please do not use the site.

• Order information — name, shipping and billing address, email address, phone number, and the items you buy.
• Account information — if you create an account, your name, email address, and password.
• Payment information — card and payment details are collected by our payment processors, not by us. We never see or store full card numbers.
• Usage information — pages viewed, referring pages, device and browser type, approximate location, and cookies or similar technologies.
• Communications — messages you send us, including support emails and contact form submissions.

• To take, fulfill, and ship your orders and send order updates.
• To answer support requests and handle returns or exchanges.
• To process refunds and investigate damaged or incorrect orders.
• To send marketing emails where you have opted in.
• To improve our products, site, and shopping experience.
• To detect and prevent fraud, abuse, and security issues.

Checkout and payment processing are handled by Shopify and third-party payment providers. Those providers collect payment information directly from you and handle it under their own privacy policies and PCI-DSS requirements. We receive only the information needed to complete and service your order.

We do not sell your personal information. We share it only as needed to run the store:

• With Shopify, which powers our storefront and checkout.
• With production and shipping partners who print, pack, and deliver your order.
• With service providers who help us run email, analytics, and support tools.
• With payment processors who handle transactions.
• When required by law, court order, or to protect our rights, property, or safety.
• In connection with a merger, acquisition, or sale of business assets.

We use cookies and similar technologies to keep your cart, remember preferences, measure traffic, and understand which products people are interested in. You can block or delete cookies in your browser settings; some parts of the site, including checkout, may not work correctly without them.

Marketing emails are sent only where you have asked for them. Every marketing email includes an unsubscribe link, and you can ask us to stop at any time by emailing orders@victorysportswear.com. Transactional messages about orders you placed are not marketing and continue to be sent.

We keep order information for as long as needed to fulfill the order, meet tax and accounting obligations, resolve disputes, and enforce our agreements. Marketing consent records are kept until you withdraw them.

Where applicable law gives you these rights, you can ask us to access, correct, or delete your personal information, restrict or object to certain processing, or give you a copy of your data in a portable format. You can also opt out of marketing at any time. To make a request, email orders@victorysportswear.com. We may need to verify your identity before responding, and we may keep information we are legally required to retain.

The site is not directed at children, and we do not knowingly collect personal information from children without parental consent. If you believe a child has provided us information, contact us and we will remove it.

We use administrative, technical, and physical safeguards designed to protect personal information, and our checkout is served over HTTPS. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We may update this Privacy Policy as our store, tools, or legal obligations change. The effective date at the top of this page shows when it was last revised. Continued use of the site after an update means you accept the updated policy.

Questions about this policy or your data? Email orders@victorysportswear.com.